Should I just try to find it locally and ship it myself? “On (date when the package was received), I received from you: (description of item or items received). I ordered an Instant Pot Duo SV 6qt Multi-Use Pressure Cooker (Item #2226685). Error: Please enter a valid ZIP code or city and state ... You will receive an email shortly at: Here at Walmart.com, we are committed to protecting your privacy. Someone had sufficient information to buy a … I ordered some edging for my garden bed online at Walmart.com. I next contacted Walmart via online chat. Although customers don't have to return an unordered item, if he agrees to return it, you must pay shipping and any other costs the consumer has incurred. • The Lululemon customer who received 19 extra running hats in the mail and was told to keep them all; • The shopper who ordered one iPod Touch from Walmart and … ULPT Request: Returning items to Walmart Due to a shipping mistake on Amazon’s part, I wound up with 3x CLS1110 Walkie-talkies (they actually told me to keep them!) This egregiously abhorrent policy inflicted on its sellers by Walmart is just wrong and needs to really be addressed and talked about in my view. To further complicate this, it's a birthday gift for my mom in another state, so she had no idea it was the wrong item when UPS dropped it off. Your email address will never be sold or distributed to a third party for any reason. Of course, I said yes. At $160 I’d like to return them as “a gift” but obvs Amazon isn’t going to bite on that. Realize that they are now out of pocket for the cost of the item as well as the cost of shipping. Yesterday my mom received was an 18 Pack of … It was supposed to arrive by a certain date via FedEx. I know that you should either: i. reship the correct item if the customer is okay with that or ii. A week had passed after the scheduled arrival date and my package had not arrived. bestbuystore.jpg (Plain Dealer file photo) Q: You may already be aware of this, but there is a new (to me) scam going around. Say you accidentally mail the wrong item to a customer that is $20-$30. My Items. I would like to make it clear that I did not order these goods, and they are unsolicited. This ludicrous position taken by Walmart sinks so low in seller abuse that even Ebay, Amazon & Paypal (or the CC companies) wouldn't steal its seller funds with such a laughable reason. If the customer placed an order but received the wrong item, consider offering an incentive such as a discount or free shipping on the next order. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. I was going to buy a Walmart gift card and just drop ship the order but I figure they will receive the item with Walmart branding all over it. As I've been sitting in front of the PC working all morning I obviously didn't order an accessory kit for a food processor I never heard of. They say my package has been lost and would I like a refund. Two weeks later FedEx delivers the package. Enter Zip Code or city, state. sucks because there goes my profit because I don't get free shipping from Walmart but I want to make sure this customer gets taken care of correctly. 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